One of the our company’s trends in information system design is development and implementation of automation systems used by on-line monitoring services in various cities and towns. The development in this field started in 1994 with creation of the system for automation of an ambulance call-responding service which is being successfully used to this day on a round-the-clock basis. The system described below is a standard solution corresponding to the requirements of the RF Ministry of Healthcare and was developed considering previous experience.

AMS Ambulance is an IT-based integrated solution for automation of ambulance and accident and emergency response services of any scale. A complete set of operations is supported: from reception and dispatch of calls to statistical data procession, as well as roster planning/generation, accounting of medical supplies, automation of garage office. The workstations are configured depending on structure of a particular office and job allocation. The system enables different kinds of monitoring (e.g. chronic patients, oncological patients, narcotic drugs expenditure etc.). Call Record Form with add-in and update option along with report generator allow on-line getting of statistical information regarding office functioning. AMS Ambulance provides possibility of integration with other medical systems and IT solutions. For more inter-task efficiency, both in day-to-day and in emergency cases, integration with information systems of emergency services (fire brigades, gas emergency etc.) is available.

THE SYSTEM IS DESIGNED TO PROVIDE:

• reception and logging of incoming calls (first aid, routine and emergency transportation);
• automatical prioritising of responses;
• real-time dispatching of all received calls;
• monitoring of ambulance response teams location and timing;
• filing of filled Call Record Forms;
• automatic closing of a shift;
• daily statistics summary/ daily reporting;
• roster planning and reporting on roster variances;
• accounting of medical supplies (medicines and bandages);
• special logging (logs of: special brigades response, repeated calls, on-call responses taking over 2 hrs, urgency responses, narcotic drugs spending, chronic patients’ calls etc.);
• accounting of motor fuels supplies;
• statistics summary and its availability for any required period of time including generation of new reporting forms.

BENEFITS OF THE SYSTEM

• no need to re-enter information;
• simple and easy operation owing to help directories and templates availability;
• complete interchangeability of keyboard and mouse to ensure operational efficiency;
• configurability to meet customer requirements;
• extension or modification of static data used in the system (crew members, staff personal data, vehicle fleet, street names etc.);
• unauthorized access protection, data entry authorization;
• adequate response to all possible wrong actions taken by users;
• help facilities and prompt messages (quick context search).

COMPOSITION

AMS Ambulance comprises standard workstations used by:

1. call receptionist;
2. ambulance dispatcher;
3. senior doctor of on-duty shift;
4. roster planning;
5. fuel station;
6. drug-store manager;
7. inquiry operator;
8. statistician;
9. dispatcher of local ambulance stations;
10. injury hospitalization;
11. garage;
12. system administrator.

When necessary, individual task tailoring of workstations is available.

SOFTWARE/HARDWARE IMPLEMENTATION

• client/server architecture;
• Borland Delphi 5;
• DBMS – MS SQL Server.

MINIMUM TECHNICAL REQUIREMENTS

Client:

• Pentium III 600 MHz (or higher);
• Windows 98/2000/NT/ХР;
• Microsoft Internet Explorer 4.01 Service Pack 1 (or later version);
• RAM 128 Mb;
• 512 Mb available space on drive.

Server:

• Processor at least 1000 MHz;
• Windows 2000/NT Server/2003;
• Microsoft Internet Explorer 4.01 Service Pack 1 (or later version);
• RAM 256 Mb;
• 10 Gb available space on drive.

OJSC ICL-KME CS was twice awarded a Diploma of All-Russia Exhibition Centre (former Exhibition of Economic Achievements) in 2001 and 2003 for design and development of AMS Ambulance. The developers were awarded medals of AREC.

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For further information please call us on +7 (843) 513 0124.
E-mail: ios@icl.kazan.ru.