1. Service Desk. 1st line support encompasses call logging, monitoring of call processing activities
in the system.
2. Onsite support:
- Performing onsite routine maintenance for server and user hardware;
- Solving current tasks of computer systems and IT infrastructure recovery;
- Interacting with suppliers of related IT services (contract maintenance, coordination of
supplies of equipment and services);
- Organizing and designing IT infrastructure reengineering (when moving to another
location, re-building customer’s offices etc.);
3. Consulting the customer on the implementation of various information technologies and
information security tools.